A person or people introduced, in person, and stationed at your location (fixed and complete throughout the day based on the 8 hours of work required by the company or the hours required by the organization); in addition to performing all support services and following up on the resolution of daily problems arising at the level of users and final IT systems of the complex; to control the server room and all central and intermediate devices, the company’s network field supervisors will be present with you and the aforementioned professionals as “remote and on-call.”

In this cooperation model (a mixture of two other models preferably), all server room equipment, as well as the central and intermediate network devices, are all under the supervisors of the company’s network unit’s software control; Other regular duties and issues at the level of users and ultimate IT systems of your collection, to the greatest extent feasible, by company-based and remote specialists (Remote) through Internet platform utilizing already-existing safe tools or consultation and the required assistance as a call; to check on the state of the hardware services or those that cannot be rectified remotely, a person or people will be introduced to your collection to undertake periodic visits regularly, on a case-by-case basis, and part-time on defined days and hours.

In this model of cooperation, all of the network support team’s tasks and services (such as equipment control and problem-solving, etc.) are carried out solely offline and via a system remote connection (Remote) to the Internet platform. This is done by utilizing the safe tools already in place, making phone calls from the company’s location and during business hours, and sending a specialist to your organization to address the issues, among other things, at an additional cost.

This collaboration model will be based on your recommendations for the services that are needed, how to supply them, how many hours a remote expert should be present, etc.